|
Buddys
Travel Terms & Conditions
1. These Terms & Conditions apply whether a
contract has been made verbally, in writing, or other means. The hirer is
responsible for the actions of all passengers on board. Any
additional costs incurred in completing the contract are the
responsibility of the hirer, whether they actually travel
with the party or not.
2. All quotations are given subject to
Buddys Travel having
available a suitable vehicle at the time the hirer accepts the
quotation. All quotations are given for both coach and a driver
together. All quotations, unless otherwise stated, are valid for 7 days
from date of issue. Verbal quotations unless booked at the time
of quotation, are not binding. If you are not in the position to
book immediately, we recommend that you request the quotation in
writing.
3. The hirer can not assume the use of the vehicle
between outward and return journeys, nor that it will remain at
the destination for the hirer’s use, unless this has been agreed
with Buddys Travel. Buddys Travel reserves the right to
levy additional charges for any additional mileage, or time over
and above that which was originally agreed. The charges will be pro-rata, in accordance with
the booking confirmation.
4. The maximum numbers allowed on the vehicle is
indicated on the vehicle. No standing passengers allowed.
Drivers WILL NOT carry any extra passengers that go over the seating
capacity of the vehicle. In the event of additional passengers,
you will need to pre-warn Buddys Travel, who will then attempt
to lay on additional, if required, and if successful, the
additional vehicle/s will be at the full cost to the hirer.
5. Animals will not be carried, with the
exception of guide dogs.
6. All Monies must be
paid in full prior to the hire taking place,
unless a deposit has be agreed by one of Buddys Travel managers. If any outstanding monies are due,
Buddys Travel
reserves the right to take the outstanding amount, at any time,
from the original credit/debit card, which the hirer first paid.
The hirer and/or credit card holder, fully agrees that a chargeback
will not be raised on any credit card issuing company, with
regards to any booking payment/s made.
7. All cancellations must be made in writing.
If the hirer wishes
to cancel the hire 24 hours or later following a booking, all
monies paid will be forfeited.
Buddys
Travel can send the hirer a credit note for the same value as the
original booking, or reschedule the travel for a date of the
hirers choice. This is subject to availability.
Once a
Credit/debit card has been given to our company, this is for
payment to confirm a booking only. Buddys Travel do not ask
for or accept any credit/debit card numbers for any other reason
than to book a vehicle. Buddys Travel Terms & Conditions can be found on
our website, and copies can be requested by telephone.
8. In the event of an emergency or request by
the hirer to vary the originally agreed conditions, Buddys
Travel reserves the right to return all monies paid, without further liability,
and
cancel the contract. Buddys Travel may not be able to supply
alternative transport upon this cancellation. In this event
Buddys Travel will endeavour to assist the hirer by supplying
contact numbers for other coach operators who may be able to
provide replacement hire.
The hirer and passengers must have adequate travel insurance in the event
of Buddys Travel unforeseen cancellations, to cover any unforeseen
travelling cost, expenses, and losses. Travel insurance is
freely available from most Insurance providers.
9. Buddys Travel may provide a larger vehicle than
the size hired at no additional charge. Buddys Travel reserves
the right to subcontract to another coach operator to cover the
hire.
10. Unless the hirer has advised of a particular route or places to pass
on the journey, which Buddys Travel will confirm on the confirmation
letter, the route taken will be at the discretion of the company
and/or driver. The vehicle will depart at the times agreed
by the hirer, and it is the responsibility of the hirer to
account for all passengers at those times. The company will not
accept liability for any losses incurred by the passengers who
fail to follow instructions given by the hirer.
11. Buddys Travel may give advice on journey
times in good faith, but does not guarantee the completion of a
journey at a specific time, and will NOT be liable for
inconvenience or loss caused by breakdown, delay or other
unforeseen circumstances.
12. Driver operating
hours are regulated by law,
and the hirer accepts the responsibly of ensuring the hire keeps
to the hours and times agreed by the company. Neither the hirer
nor any passengers shall delay or otherwise interrupt the
journey in such a way that the driver is at risk of breaching
regulations relating to the drivers hours and duty time. If any
breach is likely to occur, the hirer will be responsible for any
additional costs.
13. All vehicles hired are subject to restrictions on carrying
luggage for statutory safety reasons. The driver shall be the
sole judge as to whether property is carried. Buddys Travel
will not accept liability for any damage or loss of property
being carried on any vehicle. Buddys Travel will not accept
liability for any damage or loss of property that is left on any
vehicle after hire. Any items of found property that have
been recovered
from a vehicle, will be held at our offices. Full cost of collection
is the responsibility of the hirer, or individual passenger. If
the hirer, or passenger wishes to collect the property in person,
an appointment with Buddys Travel must be made prior to
collection.
14. The hirer should have adequate travel insurance in the event of
cancellation by Buddys Travel so the hirer may claim for any
unforeseen expense for losses. The hirer and individual passengers are
recommended to obtain insurance for those items where, save for
negligence, Buddys Travel’s liability is limited (such as
delay of luggage).
15. The driver is responsible for the safety of the
vehicle. Any passengers whose conduct is in breach of statutory
regulations, will be removed on the drivers authority. The hirer
will be responsible for all damages caused to the vehicle by
hirer or passengers during the hire.
16. Complaints must be made within 7 days of the date of hire, in writing to
Buddys Travel. Buddys Travel only accepts standard postal
letters not recorded delivery. The hirer and/or card holder
agrees that if there is a dispute regarding a booking, a
chargeback request will not be raised through any credit card
issuer or bank. The hirer and/or card holder agrees to have a
fair independent hearing in a County Court if an agreement
cannot be made between the hirer and Buddys Travel.
17. No bill, poster, or notice, is to be displayed on any vehicle
without prior consent of Buddys Travel.
18. Under no circumstances may alcoholic drinks be carried onboard
or consumed upon any vehicle without the express permission of
Buddys Travel, in writing.
19. All minibuses and coaches are non-smoking, unless otherwise agreed by
Buddys Travel.
20. The quotation given is based on operating costs at the date of
the quotation. If more than 28 days elapse between the date of
the quotation and the date of departure, the company reserve the
right to pass on to the hirer any increase in the cost of fuel
or any other increased costs resulting from Government action.
Buddys Travel reserves the right to charge a valeting charge
for any soiling or damage of vehicles made by the hirer or their
passengers. Buddys Travel charges an additional £100
refundable sickness and damage deposit for any night time or
late night hire. Any booking made by credit/debit card incurs a
2% bank charge unless agreed by a manager. This is a
charge levied by the bank, and is outside Buddys Travel’s
control.
21. The hirer
must only request our services if they agree to these terms and
conditions. If they do not understand any of these terms, they
must contact us to answer any questions prior to making any
bookings. Making a booking, and use of our services, is the
hirer's full acceptance to these terms and conditions.
English Law – Orders
are only accepted in that the Law of England shall apply to the
contract arising from such an order, and to the determination of
the rights and liabilities of the respective parties and in that
no action or other proceedings shall be bought by either party
in relation to such contract except in a Court of competent
jurisdiction in England.
E. & O.E. |
